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What to Do When Your Showroom Visitor Leaves

The reasons showroom guests leave without buying are many but regardless of the underlying motivation for your prospect not making a decision, your helpful and respectful (and persistent) follow up can salvage several deals every month. Most people who visit a dealership will buy a vehicle in the next few months (and often much sooner) …

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Discovery Phase in the Sales Process

Discovery Phase – What Are You Missing?

Discovery is the critical phase of the sales process that, if handled improperly, will make closing the deal later, almost impossible. Think about this today as you transition from Meet & Greet to the DISCOVERY phase of the sales process. This is the part where you ask focussed questions and actually listen to what the …

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